Frequently Asked Questions

• I received the SD card but it is too big to fit in my GPS.
• What’s the difference in buying the digital download or buying the map on SD card?
• How can I mark a location on my GPS so I can navigate to it later? *
• Your Instructions for viewing a map and searching for POI’s are for a Garmin Nuvi. I have a different model. How can I view my map and search for points on my GPS?
• I am trying to download the map to my GPS; my GPS is plugged in to my computer, but my computer doesn’t recognize it.
• When I try to download the map to my Mac I see a .gmapi folder instead of a .gmapi file
• How can I get a refund?
• How do I get my free update?
• I Want to update my map but it is has been longer than 4 months since my purchase.
• I am trying to download the map again from my account but the map password isn't recognized.
• The map did not work. There was data missing and/or it routed incorrectly.
• The map won’t install to my computer and/or GPS.
• How do I customize my Help Center?
• How do I publish my content in other languages?
• Help, I have a question and I need an answer
• Are your maps compatible with my GPS?
• Will the map provide turn by turn directions?
• I did not receive the map password, now what?
• The map password is not working!
• I installed my map onto my GPS. Now how do I view it?
• To Search for Specific Points of Interest in a country where you are not currently located:
• I am searching for an address and all I get is “No Data Available”.
• How can I contact GPSTravelMaps.com?