As stated in our return policy, refunds are only given if it is determined that there were errors in the map function or with map data. If you feel the problems you experienced were related to errors with the map please send an email to support and include your name and which map you purchased. Then describe in as much detail as possible the problems you experienced.
If you felt there was data missing on the map or if it routed incorrectly it would be extremely helpful if you could name specific areas in which you found the map lacking. You can even send us your tracks; instructions to do so can be found at Sending Tracks.
You can also refer to the tips for navigating with your GPS that we have on our website at GPS Tips.
If the problems you experienced were related to installing the map we suggest referring to the instructions on our website at GPSTravelMaps Instructions and be sure that you have followed each step precisely. Be sure that you have installed Garmin Basecamp software to your computer. Then follow the instructions for downloading the map to Basecamp on your computer. Finally, follow the instructions for downloading your map from Basecamp to your GPS. Most of the time the problems that occur with installation are related to computer issues or a skipped step of the instructions.
If you still encounter difficulties send an email to support. Provide us with as much information as possible about the issues you experienced while trying to download or while navigating so that we can best determine the cause of the issues. Also include which step of the download process you were able to complete. We will gladly do all that we can to get your map installed successfully and working correctly.
If you would like to talk to a support staff member over the phone you can call 1 (877) 477-8833. Or email us your phone number and a convenient time for a phone call and we will call you.
If it is determined that the issues experienced were related to errors in our map we will of course refund your purchase price.
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