The map did not work. There was data missing and/or it routed incorrectly.

Please send an email to support and include your name and which map you purchased. Then describe in as much detail as possible the problems you experienced. If you felt there was data missing on the map or if it routed incorrectly it would be extremely helpful if you could name specific areas in which you found the map lacking. You can even send us your tracks; instructions to do so can be found at Sending Tracks.

Please try to be as detailed and specific as possible when explaining the problems that occurred. This will help us to determine whether the issues were caused by the map itself, the GPS device, or other factors. It also helps us to improve our maps.

Often navigation difficulties arise from the fact that navigating in countries outside of North America requires using different functions on the GPS than when navigating within North America. Most emerging countries do not have a central address system which makes navigating by address very difficult as the address function on the GPS is designed for navigating within central address systems like those in North America. We have a page on our website with tips for navigating with your GPS: GPS Tips  The information here may help to explain some of the problems you faced.