The map has likely been updated since your purchase and when an update is released the password changes as well.
Updates are available free for 4 months after a purchase. If you are within that 4 month window send an email to support requesting an update and we will send you the information you need to download it free.
You can purchase an update for 50% off the regular map price or you can send us saved tracks from your travels with the map and in return we will send you a free update. If it has been longer than 4 months since your purchase.
If you would like to purchase the update go to our online store and add either the "Windows Map Update" or "Macintosh Map Update" to your cart, whichever format you need for your computer. Once you complete the purchase you will receive and email with the updated password.
If you have saved tracks on your GPS from your travels you can send them to us using the instructions on our sending trackspage. Once we receive the tracks we will send you the updated map.
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